Consumer Advice

When you buy or sell goods or services the law gives you certain rights and responsibilities. Your exact rights and responsibilities depend on the circumstances of the transaction including how you paid for it and where it took place.

If you need specific advice by e-mail then please first visit the sites listed below as experience has shown that the answers to most general enquiries can be found via these sites.

Internet links

Advice Guide

Advice Guide is the Citizens Advice site that has basic information on your consumer rights and how to enforce them.
http://www.adviceguide.org.uk/index/your_world/consumer_affairs.htm

Consumer Direct

Consumer Direct is the government consumer advice service that provides online advice, telephone advice and also deals with local Trading Standards services.
http://www.consumerdirect.gov.uk/

BBC Watchdog

The Watchdog pages on the BBC site are associated with the BBC consumer advice program of the same name. The site has topical information on consumer advice and useful information on the best ways of making a complaint or enforcing your rights.
http://www.bbc.co.uk/watchdog/