When you buy or sell goods or services the law gives you certain rights and responsibilities. Your exact rights and responsibilities depend on the circumstances of the transaction including how you paid for it and where it took place.
If you need specific advice by e-mail then please first visit the sites listed below as experience has shown that the answers to most general enquiries can be found via these sites.
Advice Guide
Advice Guide is the Citizens Advice site that has basic information on your
consumer rights and how to enforce them.
http://www.adviceguide.org.uk/index/your_world/consumer_affairs.htm
Consumer Direct
Consumer Direct is the government consumer advice service that provides online
advice, telephone advice and also deals with local Trading Standards services.
http://www.consumerdirect.gov.uk/
BBC Watchdog
The Watchdog pages on the BBC site are associated with the BBC consumer advice
program of the same name. The site has topical information on consumer advice
and useful information on the best ways of making a complaint or enforcing
your rights.
http://www.bbc.co.uk/watchdog/